Alfred Kralik is the longest serving employee at Matuschek and Company in Budapest, Hungary. Personally taken under the wing of Mr. Matuschek, Kralik has worked his way up the ladder to become the store’s top sales clerk. He is joined by his four other fellow employees Vadas, Flora, Ilona, his good friend Pirovitch and the errand boy Pepi who have all formed a special camaraderie with each other. They aren’t just co-workers but a family of sorts.
But things begin to change and upset Kralik’s life of routine. First, Matuschek hires the beautiful but snippy young Klara Novak. Kralik and Klara do not get along. She constantly challenges his authority and he resents her rudeness to him. Then, Kralik’s formerly close relationship with his employer shows some fractures. He cannot fathom why Mr. Matuschek is suddenly treating him so coldly. The one bright spot in Kralik’s life is his growing closeness with his anonymous female pen pal. Though he has never met her, he begins to fall for her, recognizing her as a kindred spirit. Just when Kralik believes he is getting a raise, he is unexpectedly fired instead. On the same night, he goes to meet his pen pal and discovers Klara waiting in the same restaurant. Things look pretty bleak for him. But Christmas is a time when anything can happen.
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